FAQs

1. Do you offer worldwide shipping? Yes, we offer worldwide shipping. We ship our products to customers across the globe, so you can enjoy our satin products no matter where you are.

2. How long does it take to process and ship orders? We strive to process and ship orders within 3-5 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

3. What shipping carriers do you use? We partner with reputable shipping carriers such as FedEx, UPS, and USPS to ensure reliable and timely delivery of your orders.

4. Do you offer expedited shipping options? Yes, we offer expedited shipping options for customers who require faster delivery. You can select the expedited shipping method during the checkout process for an additional fee.

5. What is your return/exchange policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our Return Policy page on our website for detailed instructions on how to initiate a return or exchange.

6. Can I track my order? Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimated delivery date.

7. What forms of payment do you accept? We accept various forms of payment, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. You can select your preferred payment method during the checkout process.

8. Do you offer gift wrapping or personalized notes? Yes, we offer gift wrapping services and the option to include personalized notes with your order. Simply indicate your preferences during the checkout process, and we will take care of the rest.

9. Are there any additional fees or taxes for international orders? International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer. We recommend checking with your local customs office for more information.

10. How can I contact customer support for any inquiries or issues? Our dedicated customer support team is here to assist you. You can reach us via email at Support@GivenCrown.com or through the contact form on our website. We strive to respond to all inquiries promptly and provide the assistance you need.

Business hours 

Monday - Friday

9:00am to 5:00pm CST